1. Controller Details

Clarity Coaching School Limited (“we”, “us”, “our”) provides education-only courses, learning resources, non-clinical life-coaching, and wellbeing support relating to psychology awareness, personal development, and lifestyle improvement.

We are the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Privacy contact: privacy@claritycoachingschool.com
Support contact: support@claritycoachingschool.com

2. Scope

This Policy applies to all personal data collected when you:

• Visit or interact with our website
• Request information
• Enrol in courses
• Book life-coaching or educational-support sessions
• Access optional wellbeing services
• Communicate with us

3. Categories of Personal Data

Identity & Contact Data
Full name, email address, telephone number.

Account & Learning Data
Course enrolments, learning progress, certificates of completion (education-only).

Coaching & Wellbeing Data
Session bookings, non-clinical continuity notes, general educational support enquiries.
We do not collect or store clinical records, diagnostic information, or medical history.

Technical Data
IP address, browser and device information, usage analytics, cookies.

Payment Data
Payments are processed exclusively by secure third-party payment processors.
We never store card or banking details.

4. Purposes of Processing

We process personal data to:

• Deliver educational content and services
• Provide non-clinical life-coaching and wellbeing support
• Manage accounts, bookings, and enquiries
• Process payments
• Communicate essential service information
• Maintain platform integrity and security
• Improve service quality
• Comply with legal and regulatory obligations

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual necessity – to perform services requested by you
• Legitimate interests – to operate, improve, and secure our services
• Consent – for marketing communications
• Legal obligation – for financial, regulatory, and safeguarding compliance

6. Coaching & Wellbeing Safeguards (YMYL Compliance)

Clarity Coaching School provides education-only content, non-clinical life-coaching, and wellbeing guidance.

We do not provide:
• Therapy
• Diagnosis
• Mental-health treatment
• Crisis intervention

Personal data is never used for clinical decision-making.

7. Data Sharing

We share personal data only with trusted third-party processors including:

• Payment processors (e.g. Stripe, PayPal)
• Learning-management platforms
• Email-communication providers
• Analytics providers
• Regulatory, legal, or safeguarding authorities where legally required

We never sell personal data.

8. International Transfers

Where personal data is transferred outside the UK or EEA, appropriate legal safeguards are implemented, including contractual protections.

9. Retention

Clarity Coaching School is not an emergency service. If you are at immediate risk of harm, contact your local emergency number without delay.

10. Safeguarding & Emergency Disclosure

Where information indicates a risk of serious harm, abuse, exploitation, or suicidal ideation, we may disclose limited personal data to emergency services or safeguarding authorities where necessary to protect life.

11. Your Rights

You have the right to:

• Access your personal data
• Request correction or erasure
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

You may lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Cookies

We use cookies to enhance functionality, analyse performance, and remember user preferences.
You may manage cookies via your browser settings.

13. Security Measures

We apply industry-standard technical and organisational measures, including encrypted connections, secure infrastructure, and access-control restrictions.

14. Updates

We may update this Policy periodically. The latest version will always be published on this page.

15. Contact

For all privacy-related enquiries, contact:

info@claritycoachingschool.com